Frequently Asked Questions

Orders are processed within 1–2 business days. Standard delivery then takes 3–7 business days depending on your location, with tracking provided on every order. You'll receive a tracking link by email as soon as your order ships.

Dumo Media ships worldwide. Shipping is calculated at checkout based on destination, and orders over the free-shipping threshold qualify for free standard delivery. International orders may be subject to customs duties and import taxes, which are the responsibility of the recipient. See our Shipping Policy for full details.

You may return unworn, unwashed items with original tags within 30 days of delivery for a refund or exchange. Approved refunds are issued to your original payment method within 5–10 business days of us receiving the item. See our Refund Policy for the full process.

Yes. Most styles run true to size with a comfortable fit, and every product page lists the available sizes and a measurement chart so you can find your perfect fit.

Use the Track Order page with your order number, or click the tracking link in your shipping confirmation email. Tracking can take 24–48 hours to update after dispatch.

We accept all major credit and debit cards (Visa, Mastercard, American Express) and other methods shown at checkout. All payments are processed over a secure, encrypted, PCI-compliant connection.

Our team replies within one business day. Email us at admin@dumio.media or use the form on our Contact page — we're happy to help with sizing, orders, returns or anything else.